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Terms & Conditions

Introduction

Effective Date: 25/03/2025

 

These Terms and Conditions ("Terms") govern your use of the website, services, and digital products offered by VIVHOK LTD ("VIVHOK," "we," "our," or "us"). By accessing or using our website and services, you agree to be bound by these Terms

Company Information

VIVHOK LTD is a private limited company registered in the United Kingdom. Our services include 3D marketing, digital advertising, holographic marketing, and out-of-home (OOH) advertising

Services Offered

VIVHOK provides a range of services, including but not limited to:

  • 3D Ads

  • Digital Ads

  • Holographic displays

  • Digital billboards

  • Graphics design for digital platforms

  • Logos, Branding Services

  • Social media campaigns (including Instagram, Facebook, TikTok, LinkedIn, X, etc.)

  • Short-form video content (Reels, Shorts, TikToks)

  • Consulting and strategy for B2B and B2C clients

Client Responsibilities

Clients are responsible for providing accurate information and materials required for service delivery. This includes branding assets, content, and deadlines. Failure to provide requested materials may delay project timelines and affect outcomes

Intellectual Property

All content produced by VIVHOK, including but not limited to graphics, ads, video reels, animations, and strategic documents, remains the intellectual property of VIVHOK unless otherwise agreed upon in writing. Clients are granted a non-exclusive, non-transferable license to use the final deliverables for their intended purpose

Payment Terms

  • A 60% deposit is required upfront for all projects, unless stated otherwise

  • Remaining balance is due upon project completion and before final delivery

  • Late payments may incur a fee of 5% per 14 days past due

Revisions & Approvals

Clients are entitled to two (2) rounds of revisions per deliverable. Additional revisions may incur extra charges. Final approval of any content will be deemed acceptance of the work

Cancellations & Refunds

At VIVHOK LTD, we provide bespoke 3D marketing services, including digital advertisements, social media content, holographic visuals, and immersive brand experiences. Due to the customised and creative nature of our work, our cancellation and refund terms are outlined below:

 

Cancellations

  • Client-Initiated Cancellations:

Clients may request to cancel a project in writing before the commencement of any creative or strategic work. In such cases, a cancellation fee of up to 30% of the total project fee may apply to cover administrative and scheduling costs

If a cancellation is requested after work has begun, the client will be responsible for payment of work completed to date, including any non-recoverable costs and time invested

  • VIVHOK-Initiated Cancellations:

VIVHOK reserves the right to cancel a project at any time due to unforeseen circumstances, violation of terms, or inability to proceed. In such cases, the client will receive a full or prorated refund based on the completed portion of work

 

Refunds

Refunds are issued under limited conditions, including:

  • Duplicate or erroneous charges

  • Projects not yet started (eligible for a partial refund, less a 25% administrative fee)

  • Failure to meet agreed deliverables without adequate revision resolution (partial refund at our discretion)

Refunds are not available for:

  • Delivered design assets (graphics, reels, videos, holograms, etc.)

  • Social media ad campaigns with allocated ad spend

  • Strategy sessions, consultations, and retainer-based services

 

Revisions in Lieu of Refunds

VIVHOK offers up to two rounds of revisions on deliverables to address any dissatisfaction or misalignment. Refunds are considered a last resort when all reasonable efforts to correct the issue have been exhausted

 

How to Request a Refund

All refund and cancellation requests must be submitted in writing to ask@vivhok.com, including:

  • Your full name and contact information

  • Project reference or invoice number

  • Detailed explanation for the request

We aim to process valid refund requests within 7–10 business days upon approval

Limitation of Liability

VIVHOK is not liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues resulting from the use of our services or deliverables

Third-Party Tools and Platforms

VIVHOK may utilise third-party tools, software, or platforms (e.g., Meta Ads Manager, TikTok Ads, Canva, Adobe Suite). VIVHOK is not responsible for changes, limitations, or downtime of third-party services. All information shared between VIVHOK and the client during the course of a project will remain confidential and will not be shared with third parties without consent, except as required by law

Termination

We reserve the right to terminate any project or client relationship if there is a breach of these Terms, misuse of deliverables, or inappropriate conduct

Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales. Disputes arising under these Terms will be subject to the exclusive jurisdiction of the courts in the United Kingdom

Updates to Terms

We reserve the right to update these Terms at any time. Users will be notified of significant changes via email or site notification

Contact Information

If you have questions about these Terms, please contact us at:
Email: ask@vivhok.com
Address: Olney, Milton Keynes, UK

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