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Privacy Policy

A Legal Disclaimer

Effective Date: 25/03/2025
Last Updated: 25/03/2025

 

Welcome to VIVHOK LTD ("VIVHOK", "we", "our", or "us"). Your privacy is important to us. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website, engage with our 3D marketing services, view our digital ads, or interact with us via social media platforms by accessing our website or interacting with our digital content, you agree to the terms of this policy

Who We Are

VIVHOK LTD is a creative 3D marketing agency specialising in immersive advertising experiences, including digital Ads, holographic displays, 3D billboards, social media Ads, animated graphics, reels, and out-of-home digital campaigns. Our headquarters are located at: Milton Keynes, UK
Company Registration Number: 16352075
Registered in: United Kingdom

What Information We Collect

We collect and process the following categories of data:

Personal Information

  • Full name

  • Email address

  • Phone number

  • Company name

  • Job title

Digital Interaction Data

  • IP address and location

  • Device and browser information

  • Time zone and language preferences

  • Interaction with our website and digital assets (e.g., video plays, social media shares, ad clicks)

Social Media Engagement

  • Public profile data (when interacting with our posts, reels, or ads)

  • Comments, likes, shares on our digital ads or branded content

  • Messages sent via social platforms like Instagram, LinkedIn, or Facebook

Marketing & Campaign Analytics

  • Ad engagement metrics (click-through rates, video views, impressions, scrolls, saves)

  • Conversion tracking from paid media (social ads, digital billboards, animated reels, etc.)

  • Cookies and tracking pixels for retargeting campaigns

How We Collect Data

We gather data via:

  • Contact forms and project inquiries on our website

  • Tracking tools embedded in our ads, graphics, and reels

  • Analytics platforms (e.g., Meta Pixel, Google Analytics, LinkedIn Insights)

  • Direct interactions through social media and newsletter subscriptions

How We Use Your Data

We use the collected data to:

  • Respond to your inquiries and service requests

  • Deliver tailored 3D and holographic advertising services

  • Analyze engagement with our social content (e.g., reels, graphics, digital ads)

  • Improve ad targeting and user experience across platforms

  • Send updates, offers, and campaign launches with your consent

  • Ensure legal compliance and protect our intellectual property

Legal Basis for Processing

We rely on these bases under UK GDPR:

  • Consent for newsletters, ad tracking, and re-marketing

  • Contract for providing services you request

  • Legitimate Interest to optimise content performance and user interaction

  • Legal Obligation to comply with record keeping or legal requests

Sharing Your Information

We do not sell your data. We may share data with:

  • Trusted third-party providers for hosting, analytics, CRM, Ads management

  • Social media platforms where you interact with our branded content

  • Legal authorities if required by law

We only work with partners that follow strict data protection and security standards

International Transfers

We may transfer your data outside the UK (e.g., when using Meta, Google, or Mailchimp services). Where we do, we ensure safeguards such as Standard Contractual Clauses or UK adequacy regulations are in place

Data Retention

We keep personal and engagement data only as long as necessary:

  • Client and service data: up to 7 years

  • Marketing engagement data: up to 2 years

  • Ad interaction metrics (e.g., reels, paid social, digital display): typically 12-24 months

You can request deletion at any time by contacting us ask@vivhok.com

Your Rights

Under data protection law, you have the right to:

  • Access your personal data

  • Correct any incorrect or incomplete data

  • Request deletion of your data

  • Withdraw consent for marketing

  • Object to profiling or analytics

  • Lodge a complaint with the ICO (UK Information Commissioner’s Office)

To exercise any of these rights, email us at: ask@vivhok.com

Cookies & Tracking Pixels

We use cookies, tracking pixels, and similar tools to:

  • Monitor engagement with our website and digital ads

  • Retarget users across platforms (e.g., Facebook, Instagram, Google)

  • Track performance of interactive elements like reels, graphics, and video ads

You can manage your cookie preferences at any time via your browser settings or through our [Cookie Policy]

Social Media & User-Generated Content

When you interact with our branded digital ads (e.g., commenting on a reel or sharing a graphic), we may collect limited public data for campaign analysis. If you'd like your content or interaction removed from a campaign or post, contact us directly

Security

We take reasonable steps to protect your data, including:

  • SSL encryption

  • Secure cloud environments

  • Two-factor authentication for internal systems

  • Ongoing monitoring of ad platforms and web infrastructure

Changes to This Policy

We may update this Privacy Policy to reflect changes in our services or laws. Updates will be posted on this page and dated at the top. You’re encouraged to review it periodically

Contact Us

For any questions or to make a privacy-related request, contact:

Data Protection Officer – VIVHOK LTD
📍 Address: Olney, Milton Keynes, UK
📧 Email: ask@vivhok.com

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