Privacy Policy
A Legal Disclaimer
Effective Date: 25/03/2025
Last Updated: 25/03/2025
Welcome to VIVHOK LTD ("VIVHOK", "we", "our", or "us"). Your privacy is important to us. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website, engage with our 3D marketing services, view our digital ads, or interact with us via social media platforms by accessing our website or interacting with our digital content, you agree to the terms of this policy
Who We Are
VIVHOK LTD is a creative 3D marketing agency specialising in immersive advertising experiences, including digital Ads, holographic displays, 3D billboards, social media Ads, animated graphics, reels, and out-of-home digital campaigns. Our headquarters are located at: Milton Keynes, UK
Company Registration Number: 16352075
Registered in: United Kingdom
What Information We Collect
We collect and process the following categories of data:
Personal Information
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Full name
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Email address
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Phone number
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Company name
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Job title
Digital Interaction Data
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IP address and location
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Device and browser information
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Time zone and language preferences
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Interaction with our website and digital assets (e.g., video plays, social media shares, ad clicks)
Social Media Engagement
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Public profile data (when interacting with our posts, reels, or ads)
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Comments, likes, shares on our digital ads or branded content
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Messages sent via social platforms like Instagram, LinkedIn, or Facebook
Marketing & Campaign Analytics
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Ad engagement metrics (click-through rates, video views, impressions, scrolls, saves)
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Conversion tracking from paid media (social ads, digital billboards, animated reels, etc.)
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Cookies and tracking pixels for retargeting campaigns
How We Collect Data
We gather data via:
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Contact forms and project inquiries on our website
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Tracking tools embedded in our ads, graphics, and reels
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Analytics platforms (e.g., Meta Pixel, Google Analytics, LinkedIn Insights)
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Direct interactions through social media and newsletter subscriptions
How We Use Your Data
We use the collected data to:
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Respond to your inquiries and service requests
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Deliver tailored 3D and holographic advertising services
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Analyze engagement with our social content (e.g., reels, graphics, digital ads)
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Improve ad targeting and user experience across platforms
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Send updates, offers, and campaign launches with your consent
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Ensure legal compliance and protect our intellectual property
Legal Basis for Processing
We rely on these bases under UK GDPR:
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Consent for newsletters, ad tracking, and re-marketing
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Contract for providing services you request
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Legitimate Interest to optimise content performance and user interaction
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Legal Obligation to comply with record keeping or legal requests
Sharing Your Information
We do not sell your data. We may share data with:
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Trusted third-party providers for hosting, analytics, CRM, Ads management
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Social media platforms where you interact with our branded content
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Legal authorities if required by law
We only work with partners that follow strict data protection and security standards
International Transfers
We may transfer your data outside the UK (e.g., when using Meta, Google, or Mailchimp services). Where we do, we ensure safeguards such as Standard Contractual Clauses or UK adequacy regulations are in place
Data Retention
We keep personal and engagement data only as long as necessary:
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Client and service data: up to 7 years
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Marketing engagement data: up to 2 years
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Ad interaction metrics (e.g., reels, paid social, digital display): typically 12-24 months
You can request deletion at any time by contacting us ask@vivhok.com
Your Rights
Under data protection law, you have the right to:
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Access your personal data
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Correct any incorrect or incomplete data
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Request deletion of your data
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Withdraw consent for marketing
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Object to profiling or analytics
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Lodge a complaint with the ICO (UK Information Commissioner’s Office)
To exercise any of these rights, email us at: ask@vivhok.com
Cookies & Tracking Pixels
We use cookies, tracking pixels, and similar tools to:
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Monitor engagement with our website and digital ads
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Retarget users across platforms (e.g., Facebook, Instagram, Google)
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Track performance of interactive elements like reels, graphics, and video ads
You can manage your cookie preferences at any time via your browser settings or through our [Cookie Policy]
Social Media & User-Generated Content
When you interact with our branded digital ads (e.g., commenting on a reel or sharing a graphic), we may collect limited public data for campaign analysis. If you'd like your content or interaction removed from a campaign or post, contact us directly
Security
We take reasonable steps to protect your data, including:
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SSL encryption
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Secure cloud environments
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Two-factor authentication for internal systems
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Ongoing monitoring of ad platforms and web infrastructure
Changes to This Policy
We may update this Privacy Policy to reflect changes in our services or laws. Updates will be posted on this page and dated at the top. You’re encouraged to review it periodically
Contact Us
For any questions or to make a privacy-related request, contact:
Data Protection Officer – VIVHOK LTD
📍 Address: Olney, Milton Keynes, UK
📧 Email: ask@vivhok.com